November 27, 2017

DB launches new station passenger information service

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The new passenger information desk at Nuremberg Main Station. The new passenger information desk at Nuremberg Main Station.

GERMAN Rail (DB) has inaugurated the first of a new type passenger information desk and associated information terminals at Nuremberg Main Station and plans to complete a national rollout at 82 major stations by the end of 2020.

The focal point for the new passenger information system is a brightly-lit information desk with a large monitor which is visible from afar. The desk includes an area which is accessible to passengers in wheelchairs. Self-service terminals (pictured below) are provided in the east, central and west halls at Nuremberg Main Station, where passengers can orientate themselves, print their own journey information in the event of delays, or order a mobility aid.

“DB Information was developed together with our customer,” says Ms Claudia Gremer, Nuremberg Main Station manager. “The result is a more open, customer-friendly hub for travellers and visitors to the station. We are able to offer information more easily and faster than before.”

DB consulted passengers, employees, disabled associations, local transport authorities, train operators and several start-ups. Their suggestions were realised in numerous workshops and integrated into a prototype, culminating in a trial at Berlin Südkreuz station.

The next major stations to be equipped comprise Frankfurt am Main, Hannover, Munich, Cologne, Hamburg, Leipzig, Karlsruhe, and Berlin Main and Ostbahnhof.

DB New Pax Information Nuremberg

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