JR East plans to implement safety measures including countermeasures to deal with large earthquakes, installing obstacle detection equipment at level crossings, and expanding the installation of operating safety devices.

Platform screen doors will be installed at Tokyo station on the Yamanote Line; Shinagawa, Tokyo and Yono stations on the Keihin Tohoku Line; and Shinanomachi and Sendagaya stations on the Chuo and Sobu lines.

Additional CCTV cameras will be installed alongside upgrades to fences and other security measures around stations, on trains and along the tracks. Stations will be improved with better lifts, toilets and passenger information displays, with a goal of making stations easier to navigate.

JR East plans to harness technological innovations to change the way staff work and improve productivity, including expanding one-person operation.

The eight E7-series Hokuriku Shinkansen trains damaged in a typhoon in October 2019 will be replaced, to allow full services to resume. JR West also plans to replace its two Hokuriku Shinkansen trains damaged in the typhoon.

E235-series EMUs will also be introduced on the Yokosuka and Sobu Rapid Line, while GV-E400 EMUs will be introduced on the Tsugaru, Gonno and Ou main lines, along with EV-E801-series two-car battery electric multiple units (BEMU) on the Oga Line.

Green Car (first class) services are due to introduced on the Chuo Rapid Line by the end of the 2023 financial year.

The facilities at the Kawasaki Thermal Power Station will be revamped to reduce environmental emissions and improve power supply stability.

Alongside the opening of the Waters Takeshiba hotel and shopping centre earlier this year, JR East also celebrated the launch of the Hotel Metropolitan Kawasaki in May, and the JR Yokohama Tower and JR Yokohama Tsuruyacho Building in June. Construction is underway on the JR Kawasaki Tower, which is due to open in 2021.

Construction is also underway on the Sendai East Gate terminal station and improvements at other large terminal stations such as Shinagawa, Shibuya, and Tokyo stations.

As well as increasing the amount of information available through the JR East app, the railway is also developing its “Ringo Pass” Mobility as a Service (MaaS) app.