“New ticketing tools will fundamentally change the passenger experience when buying tickets - additional sales channels will come up, and dynamic pricing tools will allow ticket buyers to buy them at more attractive prices,” says Mr Linas Baužys, LG deputy director general and head of the passenger transport directorate.

“The new system will bring significant added value to the company itself - it will be possible to get to know customers more closely, to increase their satisfaction, to develop an online shopping cart, and improve processes and activities.”

After analysing passenger needs and range of ticketing solutions in the market, LG has decided it will purchase a cloud-based Software as a Service (SaaS) system, which it expects to procure though a five-year contract.

The introduction of the new ticketing system will also include modern train ticket vending machines at stations that will speed up ticket purchase and travel planning at stations. The ticket vending machines will be purchased separately.

LG launched a market consultation in April, with the tender for the system published on July 1.

The operator has already recorded a 17.2% increase in passenger numbers this year, with the biggest increase on the Vilnius - Jašiunai, Kaunas - Marijampole, Vilnius - Kena and Kaunas - Kybartai routes.