The service, which provides a dedicated line to Alstom’s customer technical support, will support operation on lines 1, 2 and 4 and allow metro staff to receive technical guidance directly.
The support service will help enable metro staff to socially distance, reducing the need for technicians to work on location, and to increase efficiency during the reestablishment of services once restrictions are lifted.
Alstom’s remote support contract with MetrôRio is valid for two years. Alstom previously supplied the iMux signalling system to MetrôRio, however post-warranty service contracts such as the new hotline were previously unprecedented in the country.
Mr Luciano Barbieri, vice-president of digital mobility at Alstom Latin America, says that the insertion of the new smart service on the three lines will make life a lot easier for staff who will receive a faster response to technical issues.
