Technology is providing railway operators with more opportunities to connect and interact with passengers than ever before. As well as enhancing passenger experience these developments are set to provide significant benefits to operators, as Niren Choudhury, global director for strategic industries at Alcatel-Lucent, explains.

Social media has taken the world by storm in the past few years, but how can operators use the various platforms to their advantage? Kevin Smith reports from a UITP social media workshop held in Mechelen, Belgium, on the latest approaches.