The network encompasses 400 stations and includes 4300 items of equipment with 17,000 responses to incidents such as failure of the IT system, an out of order validator due to vandalism, or slow response times on the network expected every year. In addition to standard maintenance, Thales will track interventions by using a web portal which will be accessible to staff via a mobile phone.
"The solution we have proposed allows SNCF to track, foresee and remotely view all interventions," says Mr Laurent Eskenazi, managing director of Thales Revenue Collection Systems. "Thus it will also provide a more efficient service for passengers."
