The new organisation will be headed by RZD deputy director, Mr Aleksey Shilo.
“RZD is calling on everyone in the freight transport market to show maximum solidarity and ensure constructive cooperation to solve transport problems,” the company says. “RZD will take all possible measures to support and assist small and medium-sized enterprises in their transport and logistics activities. Each problem that comes up will be promptly addressed individually with feedback, including solutions to resolve the current situation.
“Based on the results of processing all requests in real time, the company will compile a list of quick-response, regulatory, and financial measures for consideration by the relevant authorities.”
The headquarters will be responsible for:
- providing operational support for freight operators, as well as coordinating activities to prevent and stop the spread of new coronavirus infections
- considering, approving, and executing applications for freight transport, as well as ensuring the organisation and control of payments with Russian Railways customers, and
- minimising the risks from reductions in shipping volumes and other negative effects for shippers.
RZD says its digital services also allows shippers to arrange transport online, through the Freight Transportation Electronic Trading Platform (ETP FT).
This allows customers to place orders for shipping freight, with the option to request a wagon if needed, as well as other transport and related services, through the online portal.
All the necessary documents and reports are available in the client’s personal account.
RZD says 5000 users have signed up for the service as of March 23.
