ALL modes of transport are vulnerable to disruption caused by bad weather, human error, or circumstances beyond the control of the operator concerned. But what marks out a good operator from a bad one, is the ability to deal with problems swiftly and efficiently to mitigate the effects of the disruption, to communicate effectively with both staff and customers, and to get the passengers or goods to their final destination safely and with as little delay as possible. According to the independent report into the failure of five Eurostar trains in the Channel Tunnel on December 18-19, Eurostar failed on all counts.