Arriva launches first MaaS app in the Netherlands

ARRIVA has entered a partnership with Moovit to launch Glimble, a Mobility as a Service (MaaS) app in the Netherlands.

The app allows passengers to plan, pay and ride with any public transport operator or shared transport provider for the first time.

Previously passengers needed the ovchipkaart contactless card. Now, using Glimble, real-time arrival information is also available via the app as is a live directions feature with “get off” alerts that provide step-by-step guidance for the entire journey and service alerts, so passengers are aware of disruptions on usual lines. They can use the suggest routes feature to compare the cost of the journey or by the total level of CO₂.

Passengers validate their trip with a single tap and scan of a QR code instead of buying and topping up a contactless card in advance. They can also book, pay and unlock micro mobility journeys with operators such as Arriva B&G, Hopperpoint and Urbee from the app. More options will be added in the future.

All transport agencies provide official information for Glimble, while there is also crowdsourced information that calculates the best route for every journey with options including rail, tram, bus, underground, ferry and taxi. Uber, carsharing, scooters and bicycles are also included.

Accessibility is also included for those with reduced mobility by identifying wheelchair-accessible routes and stations, while the app itself is optimised with screen reading features for low-vision passengers including TalkBack/VoiceOver capabilities.

“In a world where everyone is constantly on the move, where connectivity and accessibility are essential, you have to be flexible and nimble,” says Mr Anne Hettinga, managing director Arriva Nederland.

Moovit is also providing Arriva with a web-based employer portal enabling companies and organisations to provide employees with budgets for commuting routes, business and private trips via Glimble. Employers can view historic business trips of each employee and can view and allocate additional funds to employees if they wish.

It's planned that the app will be expanded to include Belgium and parts of Germany in the future.