passenger experience Archives - International Railway Journal

passenger experience

September 9, 2022 | Passenger

Is technology key to restoring passenger trust?

The rail sector is often accused of adapting slowly to new technological and social trends, with passengers suffering from a poor journey experience as a consequence. David Burroughs looks at his own experiences of travelling by rail, and asks why the situation hasn’t been improved by using technology that is already available.

July 22, 2022 | Passenger

Accessible information key during delays

Delays are a common problem when travelling by rail. Richard Clinnick reports on new information systems developed by LB Foster which are already helping improve the provision of information to passengers.

July 20, 2022 | Passenger

ExtenSive on track for InnoTrans debut

ExtenSive, a Shift2Rail project aiming to leverage IT to make the public transport experience more attractive, will have its first public outing in Berlin in the autumn. Robert Preston talked to the project team.

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